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Refund Policy

Returns  


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable)  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@eurekadrone.com. 

Sale items (if applicable)  


Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)  


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@eurekadrone.com.

Gifts  


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping  


To return your product, you should email us first at hello@eurekadrone.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Customer Reviews

Let customers speak for us

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BEST BIRTHDAY GIFT EVER!

Since my nephew told me that the Eureka Science Drone I gave him for his birthday is the best birthday present ever, I will forever love this drone, and I recommend it to anyone who wants to see their kids smile and marvel at their new flying toy. It will make you smile too!

We are so thrilled to hear your kind words, we really appreciate it!
SON AND DAUGHTER FINALLY PLAY TOGETHER!

I finally find the way to make my boy and my little girl play together! They're both fascinated by this new flying toy, and they prefer playing together with it then on their own.

This brings a smile to our face, thank you :)
A THOUGHTFUL GIFT

I wanted to buy something original for my niece's birthday and when I gave her the Eureka Drone she's been so happy! It's very simple to use and kids can start to play with it straight away. She plays alone and with friends too, and - why not? - I play with her and her drone quite often!

FUN MODERN-DAY WAY TO PLAY!

Finally a technological toy that doesn’t require a child to stare passively at something! My son and daughter take it to play outside and they run and laugh until its power goes off. This a fun, wholesome and modern-day way to play!

FUN AND DURABLE DRONE!

I thought that since it flies it would fall repeatedly and break up very soon, but my twin sons have been playing with it for more than a month now. The drone works well, it’s almost impossible to make it crash against other objects, and its design is lightweight but strong. I’m impressed!

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