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Refund Policy

Returns  


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable)  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hello@eurekadrone.com. 

Sale items (if applicable)  


Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)  


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@eurekadrone.com.

Shipping  


To return your product, you should email us first at hello@eurekadrone.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

★ Customer Reviews

Let customers speak for us

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Crazy!!

This is so much fun!!! We got it for the kids but we found our selves charging it so my husband and I could use it. It goes so high and fast, so much fun!!! Worth every penny we spent. We’re buying a couple more so we can play with multiples at the same time

Fun, fun, fun

This is so fun. There's no remote, you control it with your hands. It doesn't fly into things because it has sensors and when it knows it's going to hit something it will stop and hover or go away from the object. The kids really like the lights in the dark. It's easy to control. No more searching for a lost remote. It's small and with no remote it's easy to take with you on trips and take back and forth between two homes. This is a great gift.

SO FUN! Easy to use. Charge lasts us a good hour of play!

This drone is SO SO fun! These make amazing presents for kids and adults! My son and husband play with these almost every day. It really is so cool how it will just hover and move and steer clear of anything. Being able to control it with our hand movements is so fun. We play "catch" with it. Such a cool gadget! It's so light weight, it feels like you're barely holding anything. So easy to use and to charge! Lasts for a good hour when charged!

Hours of fun!

Eureka drones are super cool and are a fantastic toy because no matter the age anyone can get involved! We owned another one of these and ended up giving it to a friend because they liked it so much. So we bought this one to try out a different brand. Here is what I like about this one over the previous model.
This one doesn't have a remote to take off and land. Simply hold palm out and drop your hand and it immediately starts flying by itself. That's pretty cool. The other thing is I like the design of this one over the other. This one just has a better quality feel in terms of the cage that protects everything vs. the other one that was a more circular chrome blue color. I just in general like the over all appearance of this model better. Flight time is great with about 4-5 minutes.
The only negative I have about the product and it's just personal preference is I would have preferred the charging port to be a standard micro USB, rather than a more proprietary connector. Mainly because most everyone has micro USB cables laying around, or if you do happen to lose it you can easily pick another one up at the store. But other than that, it flies excellent, has provided tons of fun and has taken a lot of abuse and keeps on going!
Definitely a great toy for everyone to get involved in on together for a family fun activity.

O
Eureka Spinner ™ - The Ultimate Flying Spinner
O.C.
An ORIGINAL Gift Idea!

I wanted to buy something original for my niece's birthday and when I gave her the Eureka Drone she's been so happy! It's very simple to use and kids can start to play with it straight away. She plays alone and with friends too, and - why not? - I play with her and her drone quite often!

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